Our Client, a 69 year old woman from Hayling Island, Hampshire underwent a facelift funded on a private basis at the Spire Portsmouth Hospital on the 01.07.13 by a Consultant Maxillofacial, Plastic, Cosmetic, Reconstructive Surgeon.
Shortly after the facelift procedure, it was apparent to our Client that the results of the surgery were substandard. Post surgery, she had been left with a significant amount of facial asymmetry and a dent inferior and lateral to the right eye.
She complained to the surgeon who offered remedial treatment such as fillers and performed some laser resurfacing which did not correct the Claimant’s appearance.
As a result the Claimant was very conscious of her changed appearance and she decided to seek a second opinion from another Plastic Surgeon to see if the consequences of the surgery could be in any way improved. The Claimant underwent revision surgery on the 21.09.16.
Our Client began her legal case by instructing Bolton based Asons Law Solicitors in January 2015 on a CFA basis. Asons Law issued the claim out of the County Court Money Claims Centre. After issuing proceedings, Asons Law were taken over by Coops Law, Bolton in or around April 2017.
Coops Law were shut down by the Solicitors Regulation Authority (SRA) in June 2017 and the file was passed to Stephensons Solicitors who were acting as agents of the SRA and intervening in claims handled by Asons/Coops Law.
The Claimant decided to instruct Fairweathers Solicitors LLP to handle the clinical negligence claim on her behalf from thereon.
On transfer of the file, the Insurers indemnifying the surgeon attempted to resile from their previous consent to extend the time for service of the Particulars of Claim and supporting documentation.
We successfully resisted their arguments on this point, and proceedings were effectively served on the Insurers.
Kate Kennell valued the claim on behalf of the Claimant and negotiations commenced with the Defendant Insurers.
The Insurers started negotiations at £25,000. Kate Kennell of Fairweathers successfully negotiated an increase in the value of the claim and settlement was achieved at £35,000.
Liability was at no stage admitted in the case.
The Client was extremely happy with the result and said:-
“Excellent service, always kept up to date with my claim, with that little extra client service. I would certainly recommend Fairweathers”
Kate Kennell who had conduct of the case said:-
“Due to inheriting this issued case from previous solicitors, we had to act very quickly in order to get up to speed with the claim and protect the client’s best interests…it can be tricky to inherit cases from previous solicitors when you haven’t dealt with a claim from its onset but I am very happy to have achieved an excellent result with regard to this claim and overall great satisfaction from the Client.”
If you or a member of your family has suffered as a result of negligence on the part of a health professional then please do not hesitate to phone us free on 0800 999 5585, request a call back or submit your case details.